Refunds and Cancellation
Disk Ninja is free to download and use. This policy covers DiskNinja Pro, the optional monthly or yearly subscription that adds AI features.
Buying on diskninja.app
Pro bought on this website is sold by our reseller and Merchant of Record, Paddle.com, which handles payment, tax, invoices and refunds. Paddle's buyer terms also apply.
Free trial
New subscriptions start with a 3-day free trial. If you cancel before the trial ends, you are not charged.
14-day money-back guarantee
If you are not happy with Pro, ask for a full refund within 14 days of any payment, including a renewal. You don't need to give a reason. After a refund, Pro stops on all your devices; the free app keeps working.
To ask for a refund, reply to your Paddle receipt email, use the link in it, or visit paddle.net to find your order. You can also email [email protected] with your licence key or order number. Refunds go back to the original payment method.
Cancelling
You can cancel at any time from the link in your Paddle receipt or at paddle.net. Your subscription then stops renewing, and Pro stays active until the end of the period you have paid for. Payments for earlier periods are not refunded after the 14 days above, unless the law requires it.
Failed payments
If a renewal payment fails, Paddle retries it for a while. Pro stops a few days after the paid period ends if no payment succeeds, and comes back if a later retry goes through.
Buying in the Mac App Store
Pro bought in the App Store is billed by Apple. Manage or cancel it in your Apple account settings, and ask for refunds through Apple; we can't refund App Store purchases ourselves.
Your rights
Nothing in this policy limits rights you have under consumer law where you live.